Customer service seven days a week, 24 hours a day
With ChatGuru, you will always be there whenever and wherever your consumers want to interact with you, further increasing customer satisfaction and loyalty. Chatbots, unlike their human counterparts, are always available, even outside business hours. 2. Multiple agents can use the same WhatsApp number While the chatbot handles a large part of the call demand, you can count on a human team of attendants who will take care of the more complex and strategic issues, configuring a hybrid service. When you use the ChatGuru management platform, you can maintain just one WhatsApp number in your company and have a large team providing service. This way, no matter where your sales or customer service agents are, everyone is on the same page. This feature is especially useful now that teams are working remotely more often than ever. 3. Immediate responses Customers are increasingly connected and have high engagement expectations, which is no surprise. They anticipate immediate responses at any time. ChatGuru allows your company to respond instantly and simultaneously to all calls.Chatbots are a convenient approach to providing customer assistance and support at any time of the day or night in this regard. 4. Great value for money By automating steps in your customer service process, you can make communication more efficient, as well as optimize customer contact and teamwork. In other words, chatbots can increase brand trust while freeing up your time. As a result, your teams will be able to focus on more Industry Email List complicated interactions with greater added value, enabling better time management and resource allocation. 5. Lead collection and qualification Chatbots make the process of capturing and qualifying leads much easier. These programs can be created to collect data and consent from new customers or authorization from an individual to receive future information from your company. As a consequence, chatbots engage potential consumers with personalized and compelling conversations with the aim of enhancing brand recognition, marketing products/services and guiding them through the sales funnel, in addition to facilitating data collection.
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Collect data Your customers’ and potential customers’ interactions with the chatbot will result in a wealth of valuable data. This consumption, behavior and evaluation data is collected and entered into a system that allows reports to be extracted on ChatGuru. It is worth noting that, in addition to the data collected through interactions, our chatbots enable the sending of satisfaction surveys and feedback requests, with the aim of directly learning from customers about their experiences with your company at different points of contact. All these details can and should be investigated. As a result, you will be able to identify the most common navigation paths and what generates the most conversions for your customers. As well as recognizing great moments of evasion. With all this data in hand, you can improve the user experience and work to encourage certain customer behaviors, in addition to planning the next steps in your marketing and sales strategy. 7. Customer satisfaction Chatbots can be used to provide hybrid communication assistance. By mixing chatbots with human help, you can provide unique services to your consumers.
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